5th October 2006 - Linda McAvan gets European backing for tough action for air passengers' rights Too many passengers are still losing out because airlines are not properly implementing a European law which guarantees meals and other compensation when their flight is delayed or cancelled. Labour Euro-MP Linda McAvan spoke out after a constituent contacted her about the information given to him by Ryanair after his flight was cancelled causing a five hour delay on his way home from Pisa in June. The European Commission has ruled that the information is wrong and is contacting the Irish authorities. European Union rules entitle passengers whose flights are cancelled or delayed for lengthy periods to receive refreshments and meals, and where necessary accommodation and the offer of a refund. Airlines are required to make available information about their rights to delayed passengers. But a leaflet handed out by Ryanair staff to Linda’s constituent acknowledges the existence of the European law but states; "The legislation also requires airlines to pay for meals, hotels, etc., in all cases of a long delay or cancellation, even where they are not the fault of the airline. The cost of hotel accommodation would clearly amount to many times Ryanair's average fare… and the legislation is therefore illogical and unjust… Ryanair will not provide compensation for meals, etc." Linda McAvan MEP said; "I was surprised to see the leaflet because the law requires meals to be provided whatever the cause of the delay. So I took the matter up with the European Commission, who are responsible for enforcing the rules.” Transport Commissioner, Jacques Barrot, describes the information given out by Ryanair as "incorrect" and says that he has had similar complaints in the past. He goes on to say that, "in September 2005, the Irish authorities informed the Commission services that Ryanair had amended their information notices which, judging by the leaflet handed to your constituent seems not to be the case". The Commissioner went on to confirm that "major rights have to be provided to passengers… even if the denied boarding, delay or cancellation happens outside the control of an airline". Only with regard to financial compensation can the airline invoke "extraordinary circumstances". Mr Barrot has now pledged to take up the issue with the relevant Irish authorities. Linda McAvan, said; "The EU's rights for airline passengers mark a basic standard of care that people are entitled to, in law, in the event of a problem with their flight. Airlines may not agree with the law, but they must apply it. Anyone wanting to find out about their rights when travelling by plane should contact the Euroconsumer Citizens Advice Bureau online or contact the Air Transport Users Council." Euroconsumer Citizens Advice Bureau website is www.euroconsumer.org.uk. The Air Transport Users Council is www.caa.co.uk/default.aspx?categoryid=306 or telephone 0207 240 6061.